Return and Exchange Policy

Our coffee is a consumable product with a limited shelf life. Unfortunately, we will not be able to accept returns or exchanges for online orders and subscriptions. However, we will replace your order if you received an incorrect item from what was ordered and if your item was damaged in transit

If you received an incorrect item or your item was damaged in transit, please contact us within 14 days by emailing thebluehavencoffee@gmail.com with your Full Name, Order Number, and photos of the item received. 

The Blue Haven Coffee customer support is available Monday - Friday, 3:00pm - 7:00pm CST.

 

 

How long does it take orders to ship?

Our roasting partners will roast in frequent small batches to ensure your coffee is at peak quality when it ships. Our roasting schedule is guided by customer demand, not warehouse inventory—so your coffee isn’t sitting around waiting to be sold. We’ve built our roasting and fulfillment process to prioritize freshness, responsiveness, and quality. Orders are often packed and shipped the same day they’re roasted, helping us minimize storage time and deliver coffee that’s full of flavor and character.

Because of this, the coffee orders will take 1-5 business days before our roasters are ready to ship them. Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS. All orders come with tracking information.